We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Motv8Inc@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Sales@Motv8.ca
Motv8 will not honour past purchases with new, ongoing promotions and will not apply rebates retro-actively. All purchases may only be subject to the promotions happening at the time of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method and a restocking fee could be applied. Please remember it can take 2-5 business days for your bank or credit card company to process and post the refund.
In the event of order cancellation, customers will be responsible for any processing fees incurred during the transaction. This includes fees charged by financial institutions for payment processing. Please be aware that these fees are non-refundable and will be deducted from the total refund amount.