Replacement Policy

Damaged Product Replacement Policy

At MOTV8 INC, we take pride in delivering high-quality products and ensuring our customers are satisfied. However, in the rare case that your order arrives with damages, we have a clear process to address the issue:

Replacement Process

1. Replacement Parts:

• For any damaged components, we will ship replacement parts free of charge to resolve the issue quickly and effectively.

• Replacement parts are carefully packaged to prevent further damage during transit.

• Detailed instructions will be provided to ensure the repair process is straightforward and simple.

2. Return Option:

• If you are unwilling to repair the product using replacement parts, you may return the damaged product to us for a refund.

• Customers are responsible for covering the return shipping costs.

• A refund will be issued once we receive and inspect the returned product in its current condition.

Important Notes

• Fully assembled replacements are not offered due to the high risk of damage occurring again during shipping.

• We are committed to assisting customers throughout the replacement process to ensure safety and satisfaction.

If you encounter any issues with your product, please contact us immediately at sales@motv8.ca with photos of the damaged product and packaging. Our team will guide you through the next steps.

Thank you for choosing MOTV8!